There is an emerging need for IT infrastructure that is well-aligned with business objectives and outcomes, especially as most organisations today consider IT to be much more than a mere support function. Many organisations are focused on IT improvements and incremental operational changes to ensure continual cost efficiencies.
There is also a need to focus on IT transformation to support smarter and more innovative ways of functioning. An outcome oriented approach to business can help IT deliver innovative and high-performance business capabilities, which in turn drives business transformation. Technology is not the exclusive factor that impacts business and other crucial factors such as cost, service and business should also be given due weightage.
Technology – Technology should enable business capabilities and should facilitate process improvement. However, it is not only about implementing latest, cutting-edge technologies. On the contrary, it is about effectively implementing technologies that help deliver business outcomes. Organisations should choose technologies that are relevant to the business and that address the current and potential pain points of the business.
Cost – In spite of the intense pressure on IT budgets, it is no longer about ‘cheaper’ services. Today, it is all about cost optimization while driving sustained competitive advantage. The focus of organisations is on creating value by optimizing all business activities. All cost reduction endeavors, invariably, value enabled strategic IT initiatives.
Service – IT functions, mostly, focus on improving operations and boosting efficiency. Operations should be viewed by IT from a service perspective as this would help address the unique needs of different classes of users.
Business – Enablement of business is one of the core outcomes expected from IT. And this is possible only when IT is aligned with the organisation’s goals and objectives. IT functions mostly focus on improving operations and boosting efficiency.
Every company, without any exceptions, wants to get the most out of all their business units including IT. Even environment sustainability is fast becoming a priority in the strategic agenda of many companies, and it is the IT unit that is expected to take a lead in green initiatives. IT usually does it by developing energy-efficient computing infrastructures. IT is expected to proactively drive green initiatives as well as all other business initiatives that have the potential to transform the business with outcomes. At this point of time, when it is considered crucial for business to align their IT with business objectives, it is equally important to give due importance to green initiatives.